Privacy Policy

1. Introduction

Aveyo Solar ("Aveyo," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites (including aveyo.com), use our customer portal, interact with our sales and support teams, communicate with Ava (our digital assistant), or otherwise engage with our solar services.

By using our websites or services, you agree to the practices described in this policy. If you do not agree, please do not use our websites or services.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly

• Contact and identity information, such as your name, email address, phone number, mailing address, and property address.
• Project and account information, such as utility details, roof and site information, energy usage, financing preferences, project status, documents, and communications related to your solar project.
• Customer portal credentials, including login email and authentication data managed through our identity provider.
• Support and sales communications, including messages sent through forms, email, phone, text, chat, or Ava.
• Marketing preferences, including whether you wish to receive promotional emails or other communications.

Information collected automatically

• Device and usage information, such as IP address, browser type, operating system, referring URLs, pages viewed, and approximate location derived from IP address.
• Cookies and similar technologies, used to remember preferences, measure site performance, and understand how visitors use our websites.
• Analytics data, collected through tools such as Vercel Analytics and Speed Insights to help us improve site performance and user experience.

Information from third parties

• Lead and referral sources, such as marketing partners or platforms that connect us with prospective customers.
• Service and verification providers, such as credit, identity, permitting, utility, or installation partners involved in delivering your project.
• Public or commercially available sources, where permitted by law, to verify contact or property information.

3. How We Use Information

We use personal information to:

• Respond to inquiries, provide quotes, and deliver solar sales, design, permitting, installation, and activation services.
• Operate and secure our websites, customer portal, and internal systems.
• Communicate with you about your project, account, appointments, service updates, and support requests.
• Send marketing communications where permitted by law and according to your preferences.
• Improve our websites, products, customer experience, and training for our teams and digital tools, including Ava.
• Detect, prevent, and address fraud, security incidents, abuse, or legal compliance issues.
• Comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell your personal information for money. We may share information with:

• Service providers that help us operate our business, such as hosting, analytics, email delivery, customer relationship management, payment processing, identity authentication, and customer support tools.
• Installation, permitting, utility, financing, and project partners involved in evaluating, designing, installing, or activating your solar system.
• Professional advisors, such as lawyers, accountants, or insurers, when reasonably necessary.
• Legal and safety recipients, when required by law, regulation, legal process, or to protect the rights, property, or safety of Aveyo, our customers, or others.
• Business transfers, such as a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We require service providers to use personal information only as needed to perform services for us, subject to appropriate contractual safeguards.

5. Cookies and Analytics

We use cookies and similar technologies to keep our websites functioning, remember preferences, and understand how visitors interact with our content. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

We use analytics services to collect aggregated usage information. These tools may receive information such as pages visited, device type, and general location.

6. Marketing Communications

If you opt in or otherwise permit marketing communications, we may send you emails, texts, or other messages about Aveyo services, promotions, or educational content. You can opt out of promotional emails by using the unsubscribe link in those messages or by contacting us. Even if you opt out of marketing, we may still send transactional or service-related communications about your project or account.

7. Customer Portal and Project Data

If you use the Aveyo customer portal, we collect and store information needed to manage your account, show project progress, deliver documents, and provide support. Access to portal data is limited to authorized users and personnel who need it to perform their jobs.

8. Ava and Automated Communications

When you interact with Ava or other automated tools on our websites, we may collect the content of your messages and related metadata to provide responses, route requests, improve service quality, and maintain records of customer interactions. Automated responses are provided for convenience and do not replace advice from a qualified solar advisor where human review is appropriate.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and the nature of our relationship with you.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information, subject to legal exceptions.
• Opt out of certain processing, including some forms of targeted advertising or profiling where applicable.
• Withdraw consent where processing is based on consent.

California residents. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you may have additional rights to know, delete, correct, and limit use of sensitive personal information, and to opt out of the sale or sharing of personal information. Aveyo does not sell personal information for monetary consideration. To exercise your rights, contact us using the information below. We will verify requests as required by law and will not discriminate against you for exercising your rights.

Other U.S. state privacy laws. Residents of Colorado, Connecticut, Virginia, Utah, and other states with privacy laws may have similar rights. Contact us to submit a request.

12. Children's Privacy

Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

13. Third-Party Links

Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through our websites or by other appropriate means. Your continued use of our websites or services after an update means you accept the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Aveyo Solar
1261 S 820 E #300
American Fork, UT 84003
Email: info@aveyo.com
Phone: (385) 469-3838